1. Target Audience & Account Setup
Our services are designed for primary school children, typically in Year 3 to Year 5, preparing for the 11+ exams. As the users are under 18, a parent or legal guardian must agree to these terms. Accounts are structured as a shared login. The parent sets up the account using their email and password, which the child uses to log in. Parents can access the Parent Hub within the same session using a secure PIN. Account sharing outside your immediate household is prohibited. We use session ID tracking to monitor and prevent unauthorized account sharing. Misuse may result in suspension.
2. Subscriptions, Pricing, and Cancellation
We offer subscriptions such as 11+ Prep and 11+ Mastery. New users may be eligible for a 5-day cardless trial. After the trial, a Stripe subscription is required to continue. We offer cohort pricing, meaning your sign-up price is locked in for as long as your subscription remains active. Cancellations can be made at any time via the Stripe Customer Portal. Access will remain active until the end of your current paying cycle.
3. Right of Withdrawal & Refunds
By purchasing digital content (including subscriptions, EB Tokens, and worksheets) that is delivered immediately, you explicitly consent to immediate performance of the contract and acknowledge that you lose your 14-day right of withdrawal. EB Tokens are one-time digital packages and are strictly non-refundable.
4. Money-Back Guarantee
We offer a conditional Money-Back Guarantee. To qualify for a full refund of your subscription fees, all of the following conditions must be met:
- Baseline: The student must complete the Free Diagnostic Test within 7 days of starting the subscription, establishing a baseline score.
- Duration: The subscription must be active for at least 3 consecutive months.
- Effort: The student must complete an average of at least 100 questions per week during the subscription period.
- Proof: You must provide an official school report or 11+ exam results showing no mathematical improvement compared to the initial baseline.
5. AI Tools and Service Limitations
EB-maths is a practice platform. We do not guarantee 11+ exam success, admission to specific schools, or specific grades. Materials are GL/CEM-style and not official past papers. We utilize Artificial Intelligence (Coach Breezy) to provide hints and summaries. While AI is a helpful tool, it may occasionally make mistakes. We do not offer service level agreements (SLAs) on support response times.
Questions? FAQ or email info@eb-maths.com.
